Privacy Policy for Aekonix

Effective Date: February 28, 2026

At Aekonix, we prioritize the privacy and security of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, communicate with us, or subscribe to our website development and maintenance plans (Silver, Gold, or Diamond).

1. Information We Collect

To provide our comprehensive web services, we may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, and company name when you fill out our contact forms, request a quote, or sign up for a plan.

  • Payment and Billing Information: Credit card details, billing address, and transaction history. (Note: Payment processing is typically handled securely by third-party gateways, and we do not store full credit card numbers on our servers).

  • Client Website Data and Credentials: To perform updates, security scans, and optimization, we require administrative access to your WordPress dashboard, hosting environment, and domain registrar (DNS management).

  • Automatically Collected Information: When you visit our website, we may automatically collect standard log data, including your IP address, browser type, operating system, and browsing behavior on our site using cookies and similar tracking technologies.

2. How We Use Your Information

We use the collected information for the following business purposes:

  • Service Delivery: To set up, manage, and deliver the services outlined in your chosen maintenance plan (e.g., uptime monitoring, daily backups, SEO tracking, and visual regression testing).

  • Communication: To send you routine monthly reports, respond to your “Quick Fix” and support requests, and notify you of critical security alerts or updates.

  • Billing and Account Management: To process monthly subscription payments, issue invoices, and manage your 30-day money-back guarantee requests.

  • Improvement of Services: To analyze website usage trends and improve our internal processes, custom plugin development, and overall customer experience.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Service Providers: We may share necessary information with trusted third-party vendors who assist us in operating our business, such as payment processors, email delivery services, or cloud storage providers for your site backups.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

  • Business Transfers: If Aekonix is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security and Retention

As an agency that provides 24/7 security and proactive threat protection for our clients, we take our own internal data security just as seriously. We implement reasonable administrative, technical, and physical security measures to protect your personal information and website credentials from unauthorized access. We will retain your personal information and site credentials only for as long as you maintain an active subscription with Aekonix, or as necessary to comply with our legal obligations and resolve disputes. Upon termination of our services, we will securely delete or destroy your credentials from our systems.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

6. Your Data Rights

Depending on your location, you may have the right to:

  • Access, update, or delete the personal information we have on you.

  • Object to our processing of your personal data.

  • Request a copy of your personal data in a machine-readable format.

  • Withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Effective Date.”

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

⚠️ Email: contact@aekonix.site